Home » What happens after I send in my Family Health Plus application?
Contact us logo top

Have any questions?

Healthfirst
100 Church Street
New York, NY 10007

Want to become a Healthfirst member? Have a question about our benefits?
Contact us at:

Medicaid, Child Health Plus, and Family Health Plus
1-866-463-6743

Medicare
1-877-237-1303
TDD/TTY English
1-888-542-3821
TDD/TTY Español
1-888-867-4132
Monday-Friday, 8:30 am to 6 pm

Already a Healthfirst member? For answers to your questions, contact us at:

Medicaid, Child Health Plus, and Family Health Plus
1-866-463-6743
Monday - Friday, 8 am to 6 pm

Medicare
1-888-260-1010
TDD/TTY English
1-888-542-3821
TDD/TTY Español
1-888-867-4132
Monday - Sunday, 8 am to 8 pm


Contact us footer image

What happens after I send in my Family Health Plus application?

  • A Healthfirst representative will contact you. They will tell you if you and/or your family can apply for Family Health Plus. Then Healthfirst will send your application to your local Department of Social Services. 
  • The local Department of Social Services will review your application. Then they will let you know which health insurance program is right for you.
  • You will get a letter from Healthfirst to confirm your health insurance plan. We will also send you a welcome letter. It will include the date you can start using your health plan, and a member ID card.
    • If you need health care before your ID card arrives, you can use the Healthfirst welcome letter to show your doctor that you have health insurance.
  • You will also get a handbook from your health plan. The handbook will tell you what services are covered by your plan and how you can get health care.