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Have any questions?

Healthfirst
100 Church Street
New York, NY 10007

Want to become a Healthfirst member? Have a question about our benefits?

Contact us at:

Medicaid, Child Health Plus, and Family Health Plus
1-866-463-6743

Medicare
1-877-237-1303
TDD/TTY English
1-888-542-3821
TDD/TTY Español
1-888-867-4132
Monday-Friday, 8:30 am to 6 pm

Already a Healthfirst member? For answers to your questions, contact us at:

Medicaid, Child Health Plus, and Family Health Plus
1-866-463-6743
Monday - Friday, 8 am to 6 pm

Medicare
1-888-260-1010
TDD/TTY English
1-888-542-3821
TDD/TTY Español
1-888-867-4132
Monday - Sunday, 8 am to 8 pm

Leaf Plans
1-888-250-2220
TDD/TTY English
1-888-542-3821
TDD/TTY Español
1-888-867-4132
Monday - Friday, 8 am to 8 pm

Healthfirst Small Group and Healthy NY Small Group
1-888-260-1010
TDD/TTY English
1-888-542-3821
TDD/TTY Español
1-888-867-4132
Monday - Friday, 8 am to 8 pm


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Questions About Medicaid Managed Care

Let us help you find answers to common questions about Medicaid Managed Care. To start, click on a topic below that is the best match for your question.

Still have questions? Please Contact Us. We’re here to help you get the answers you need.


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Questions about Medicaid Managed Care

When can I enroll in Medicaid?

You can apply for and enroll in Medicaid any time during the year.There’s no limited enrollment period for Medicaid. If you qualify, coverage can begin in as soon as 30 days. For information on how to enroll, please call us at 1-866-463-6743 (TTY: 1-888-542-3821), Monday to Friday, 8:00am to 6:00pm, or stop in to one of our Community Offices

What does Medicaid Managed Care cover?

Managed care covers many health needs, including doctor checkups, emergency services, hospital visits, and special services, such as vision care. 

> Click here to see a full list of what is covered by Medicaid Managed Care

How do I apply for Medicaid?

You can apply for Medicaid by:

How do I know if my income will allow me to get Medicaid?

Will I have to renew my Medicaid Managed Care coverage?

You must renew your Medicaid coverage every year. We will send you a letter to remind you it is time to renew your plan. This letter will include a deadline date, and a renewal form.  It is very important for you to mail the renewal form to us by the deadline date. If you don’t, your health insurance plan will end.

> Click here to learn more about how to renew your Medicaid Managed Care Plan

What is the Healthfirst Medicaid Managed Care program?

Medicaid Managed Care (or “Medicaid”) is a program offered by Healthfirst for New York residents who can’t afford to pay for health care. This program lets you choose a doctor who will make sure you get the health care you need. New York State sponsors this program.

> Click here to learn more about Medicaid Managed Care

How do I know if I can get Medicaid through the Healthfirst Managed Care program?

You may be covered by Medicaid if:

  • You meet certain Income requirements;
  • You live in the Healthfirst service area:
    • Bronx, Brooklyn, Manhattan, Queens, Richmond, Nassau and Suffolk counties;
  • You are a legal U.S. citizen.

What do I need to apply for Medicaid through the Healthfirst Managed Care program?

  • Proof of age, such as your birth certificate;
  • Proof of United States citizenship or alien status;*
  • Recent paycheck stubs (if you are working);
  • Proof of income from any of the following:
    • Social Security
    • Supplemental Security Income (SSI)
    • Veterans’ Benefits (VA)
    • Retirement
  • Proof of where you live.  This can include any of the following:
    • Rent receipt
    • Landlord statement
    • Mortgage statement
    • Mail with your address on it
  • Health insurance benefit card or the policy (if you have any other health insurance).

* = Note: Medicaid may cover you, even if you have alien status. You must be pregnant, or need emergency treatment. This must be certified by a doctor. Other requirements may apply.

What happens after I send in my Medicaid application?

  • A Healthfirst representative will contact you. They will tell you if you and/or your family can get Medicaid. Then Healthfirst will send your application to your local Department of Social Services. 
     
  • The local Department of Social Services will review your application. Then they will let you know which health insurance program is right for you.
     
  • You will get a letter from Healthfirst to confirm your health insurance plan.  We will also send you a welcome letter.  It will include the date you can start using your health plan, and a member ID card.
    • If you need health care before your ID card arrives, you can use the Healthfirst welcome letter to show your doctor that you have health insurance.
       
  • You will also get a handbook from your health plan.  The handbook will tell you what services are covered by your plan, and how you can get health care.