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Have any questions?

Healthfirst
100 Church Street
New York, NY 10007

Want to become a Healthfirst member? Have a question about our benefits?

Contact us at:

Medicaid, Child Health Plus, and Family Health Plus
1-866-463-6743

Medicare
1-877-237-1303
TDD/TTY English
1-888-542-3821
TDD/TTY Español
1-888-867-4132
Monday-Friday, 8:30 am to 6 pm

Already a Healthfirst member? For answers to your questions, contact us at:

Medicaid, Child Health Plus, and Family Health Plus
1-866-463-6743
Monday - Friday, 8 am to 6 pm

Medicare
1-888-260-1010
TDD/TTY English
1-888-542-3821
TDD/TTY Español
1-888-867-4132
Monday - Sunday, 8 am to 8 pm

Leaf Plans
1-888-250-2220
TDD/TTY English
1-888-542-3821
TDD/TTY Español
1-888-867-4132
Monday - Friday, 8 am to 8 pm

Healthfirst Small Group and Healthy NY Small Group
1-888-260-1010
TDD/TTY English
1-888-542-3821
TDD/TTY Español
1-888-867-4132
Monday - Friday, 8 am to 8 pm


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Questions About Family Health Plus

Let us help you find answers to common questions about Family Health Plus. To start, click on a topic below that is the best match for your question.

Still have questions? Please Contact Us. We’re here to help you get the answers you need.


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Questions about Family Health Plus

Who can apply for Family Health Plus?

Family Health Plus is for adults 19-64 years old, such as:

  • Single adults;
  • Couples without children;
  • Parents who live in New York State.

To apply for Family Health Plus, you must be a United States citizen or fall under one of many immigration categories.

Even if you have a higher income, you may still be able get Family Health Plus coverage. It depends on how many people are in your family. Click below or call us to find out if you can apply for Family Health Plus.

 

> Click here to learn more about who can apply for Family Health Plus Eligibility

How much will it cost to join Family Health Plus?

It is free to join Family Health Plus. Copayments may be required for some services.

What happens after I send in my Family Health Plus application?

  • A Healthfirst representative will contact you. They will tell you if you and/or your family can apply for Family Health Plus. Then Healthfirst will send your application to your local Department of Social Services.
     
  • The local Department of Social Services will review your application. Then they will let you know which health insurance program is right for you.
     
  • You will get a letter from Healthfirst to confirm your health insurance plan. We will also send you a welcome letter. It will include the date you can start using your health plan, and a member ID card.
    • If you need health care before your ID card arrives, you can use the Healthfirst welcome letter to show your doctor that you have health insurance.
       
  • You will also get a handbook from your health plan. The handbook will tell you what services are covered by your plan and how you can get health care.

What is the Family Health Plus program offered by Healthfirst?

Family Health Plus is an insurance program offered by Healthfirst.  It provides good health care to adults 19-64 years old who do not have health insurance and who do not qualify for Medicaid. New York State sponsors this program.  

Family Health Plus covers doctor checkups, hospital visits, prescription medicines, and other health services. There are low co-payments for some Family Health Plus services.  

> Click here to learn more about Family Health Plus

If I have health insurance through my employer can I still sign up for Family Health Plus?

If you have health insurance through a government or school district benefit plan, you can’t be covered by Family Health Plus. However, if you have health insurance through another kind of job, you may qualify for some aid. The Family Health Plus Premium Assistance program can help you pay for extra insurance costs such as premiums, deductibles, coinsurance, and copayments. Call us to learn more about this special program.

How can I apply for Family Health Plus?

To apply for Family Health Plus, you will need to complete an application and provide proof of certain information. Contact our Member Services department to schedule an appointment with a Healthfirst representative, or visit a community office near you.

Will I have to renew my Family Health Plus coverage?

You must renew your Family Health Plus coverage every year. We will send you a letter to remind you it is time to renew your plan. This letter will include a deadline date, and a renewal form.  It is very important for you to mail the renewal form to us by the deadline date. If you don’t, your health insurance plan will end.

> Cick here to learn more about how to renew your Family Health Plus Plan