Quality
At Healthfirst, we are dedicated to providing our members with the highest level of care. That’s why we’re constantly focused on quality improvement, in every aspect of service. Learn more about our programs below.
Continuous Quality Improvement Activities
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Healthfirst designed the Continuous Quality Improvement Program to better all processes across our organization. Our end goal: promoting the health and satisfaction of our members. |
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> Learn more about the Continuous Quality Improvement Program. |
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Clinical Practice Guidelines
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We know access to best practice information is crucial to providing your patients with quality health care. Along with understanding the guidelines from your specialty’s clinical guidelines, please explore our other practice guides and resources below. |
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Clinical Tools and Resources
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As a Healthfirst medical provider, we want to help you deliver quality health care. We’ve dedicated ourselves to serving you by providing important tools and resourcs to help you manage common conditions. |
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> Learn more about clinical tools and resources. |
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Improving Member Satisfaction
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What are some of the provider expectations and responsibilities when it comes to serving members? |
| > Learn more about improving member satisfaction. | |
HEDIS/QARR
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Healthcare Effectiveness Data and Information Set (HEDIS) and Quality Assurance Reporting Requirements (QARR) are Federal and New York State tools used to measure the performance of health plans and practitioners on care and service. |
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> Learn more about HEDIS / QARR.
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Medical Record Documentation Standards
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Healthfirst Providers are required to maintain the medical records of members in a manner that is current, organized and comprehensive and that permits effective patient care and quality review. |
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> Learn more about medical record documentation standards.
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Spectrum of Health
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The Spectrum of Health program aims to improve health outcomes and member satisfaction by promoting member access to preventive health services. |
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> Learn more about Spectrum of Health.
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Member Wellness Guide
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Members can use the My Wellness Guide as a personal checklist for immunizations and preventive screenings, to share with you at their annual physical exam. |
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