Home » Please Remember:
Contact us logo top

Have any questions?

Healthfirst
100 Church Street
New York, NY 10007

Want to become a Healthfirst member? Have a question about our benefits?
Contact us at:

Medicaid, Child Health Plus, and Family Health Plus
1-866-463-6743

Medicare
1-877-237-1303
TDD/TTY English
1-888-542-3821
TDD/TTY Español
1-888-867-4132
Monday-Friday, 8:30 am to 6 pm

Already a Healthfirst member? For answers to your questions, contact us at:

Medicaid, Child Health Plus, and Family Health Plus
1-866-463-6743
Monday - Friday, 8 am to 6 pm

Medicare
1-888-260-1010
TDD/TTY English
1-888-542-3821
TDD/TTY Español
1-888-867-4132
Monday - Sunday, 8 am to 8 pm


Contact us footer image

Please Remember:

  • That OTC purchase(s) must be for your use only and cannot be used for family members or friends. Only you can use your Healthfirst OTC card to buy items that are on the approved OTC listings.
     
  • The Healthfirst OTC card is not a debit or credit card and cannot be converted to cash.
     
  • Unused balances automatically roll over each month. However, any unused balances expire on December 31 of each year or if you leave the Life Improvement Plan (HMO SNP), Maximum Plan (HMO SNP) or CompleteCare (HMO SNP) - even if you enroll into another Healthfirst Medicare Plan.
     
  • The Healthfirst OTC Card cannot be used to purchase Part B or Part D covered items.
     
  • Dual purpose items require a discussion with your provider prior to purchase.