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Have any questions?

Healthfirst
100 Church Street
New York, NY 10007

Want to become a Healthfirst member? Have a question about our benefits?

Contact us at:

Medicaid, Child Health Plus, and Family Health Plus
1-866-463-6743

Medicare
1-877-237-1303
TDD/TTY English
1-888-542-3821
TDD/TTY Español
1-888-867-4132
Monday-Friday, 8:30 am to 6 pm

Already a Healthfirst member? For answers to your questions, contact us at:

Medicaid, Child Health Plus, and Family Health Plus
1-866-463-6743
Monday - Friday, 8 am to 6 pm

Medicare
1-888-260-1010
TDD/TTY English
1-888-542-3821
TDD/TTY Español
1-888-867-4132
Monday - Sunday, 8 am to 8 pm

Leaf Plans
1-888-250-2220
TDD/TTY English
1-888-542-3821
TDD/TTY Español
1-888-867-4132
Monday - Friday, 8 am to 8 pm

Healthfirst Small Group and Healthy NY Small Group
1-888-260-1010
TDD/TTY English
1-888-542-3821
TDD/TTY Español
1-888-867-4132
Monday - Friday, 8 am to 8 pm


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Our Mission, Vision, and Values

Mission
To ensure that our members have superior healthcare and satisfaction. We will fulfill this promise through our partnerships with providers and, together, will transform the system so that it is accountable for the cost and quality of healthcare for our populations.

Vision
To treat our members with the same care and attention we would want for our own families.

Values

  • Members first. We exist to serve our members. Their satisfaction and well-being is the best barometer of our success.

  • Quality execution and continuous improvement. We chase perfection in order to catch excellence and we know we cannot rest on past success. Excellence, willingness to change, and continuous improvement are our only paths to the future.

  • Employee success. Our employees are our greatest asset. We strive to create an environment where every employee has the tools, feedback and opportunity to excel and grow professionally. The success of our employees guarantees the success of Healthfirst.

  • Cooperation. Our success depends on our ability to overcome challenges better and faster than our competitors. To do this, our employees at all levels must work together as a team regardless of their functional departments.

  • Integrity and transparency. We work at the highest level of openness, honesty and integrity. We honor our commitments and keep our promises. Transparency fosters trust.

Last update 2012-12-04 14:11