Our Mission, Vision, and Values
To ensure that our members have superior healthcare and satisfaction. We will fulfill this promise through our partnerships with providers and, together, will transform the system so that it is accountable for the cost and quality of healthcare for our populations.
To treat our members with the same care and attention we would want for our own families.
Members first. We exist to serve our members. Their satisfaction and well-being is the best barometer of our success.
Quality execution and continuous improvement. We chase perfection in order to catch excellence and we know we cannot rest on past success. Excellence, willingness to change, and continuous improvement are our only paths to the future.
Employee success. Our employees are our greatest asset. We strive to create an environment where every employee has the tools, feedback and opportunity to excel and grow professionally. The success of our employees guarantees the success of Healthfirst.
Cooperation. Our success depends on our ability to overcome challenges better and faster than our competitors. To do this, our employees at all levels must work together as a team regardless of their functional departments.
Integrity and transparency. We work at the highest level of openness, honesty and integrity. We honor our commitments and keep our promises. Transparency fosters trust.