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Healthfirst
100 Church Street
New York, NY 10007

Want to become a Healthfirst member? Have a question about our benefits?

Contact us at:

Medicaid, Child Health Plus, and Family Health Plus
1-866-463-6743

Medicare
1-877-237-1303
TDD/TTY English
1-888-542-3821
TDD/TTY Español
1-888-867-4132
Monday-Friday, 8:30 am to 6 pm

Already a Healthfirst member? For answers to your questions, contact us at:

Medicaid, Child Health Plus, and Family Health Plus
1-866-463-6743
Monday - Friday, 8 am to 6 pm

Medicare
1-888-260-1010
TDD/TTY English
1-888-542-3821
TDD/TTY Español
1-888-867-4132
Monday - Sunday, 8 am to 8 pm

Leaf Plans
1-888-250-2220
TDD/TTY English
1-888-542-3821
TDD/TTY Español
1-888-867-4132
Monday - Friday, 8 am to 8 pm

Healthfirst Small Group and Healthy NY Small Group
1-888-260-1010
TDD/TTY English
1-888-542-3821
TDD/TTY Español
1-888-867-4132
Monday - Friday, 8 am to 8 pm


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Mental Health & Drug or Alcohol Abuse

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Mental health or drug and alcohol abuse problems can be overwhelming. 

Depending on your choice of Healthfirst plan or program, you may have access to “inpatient” (staying at a care facility or hospital) mental health and chemical dependence services. We call these “Behavioral Health services.”

Taking the first step can be the hardest part of getting well. We’re here to help you:

  • Please call Member Services with any questions about how to get help for any mental health or drug and alcohol abuse problems.
  • You can also find this free phone number on your Healthfirst Member ID Card.
  • All phone calls and treatments are kept confidential.

Healthfirst’s office is closed. I need help now. Who should I contact?
Call 1-800-LIFENET (1-800-543-3638). This is a 24-hour information and help hotline. They can help you immediately.

  • Para Español: 1-877-AYUDESE (1-800-298-3373)
  • For Chinese and Korean: 1-800-990-8585
  • For other languages: 1-800-LIFENET (1-800-543-3638)
  • TTY/TTD: 1-212-982-5384

Mental Health Educational Materials

Confidential Mental Health & Drug or Alcohol Abuse Resources:

Women’s Mental Health Issues:

Men’s Mental Health Issues:

Depression Screening:

How to Manage Mental Health Conditions and Depression:

Guidelines for Good Mental Health:

Last update 2013-10-03 22:09
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