Improving Member Satisfaction
At Healthfirst, we believe member satisfaction is an important priority – one that we are constantly striving to improve.
What you can do to help:
- Review Healthfirst’s Appointment Availability and 24-Hour Access Standards (see section 3.4 of the Provider Manual).
- Review the expectations and responsibilities of providers with respect to providing high-quality services to our members (see sections 3.1 and 3.2 of the Provider Manual).
- Be mindful of the time you spend with each member. This includes listening to patient concerns and thoroughly answering questions in a way that is easily understandable – in plain language, with simple directions.
- Contact your Healthfirst network representative to resolve any issues that are a barrier to achieving member satisfaction.
Strategic Ways to Improve Member Satisfaction – Educational Downloads
|Healthfirst Provider Call Back Standard|
|Waiting Time Standard|
|Billing and Reimbursement|
|What to Ask Members When They Are Present for an Appointment|