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Have any questions?

Healthfirst
100 Church Street
New York, NY 10007

Want to become a Healthfirst member? Have a question about our benefits?
Contact us at:

Medicaid, Child Health Plus, and Family Health Plus
1-866-463-6743

Medicare
1-877-237-1303
TDD/TTY English
1-888-542-3821
TDD/TTY Español
1-888-867-4132
Monday-Friday, 8:30 am to 6 pm

Already a Healthfirst member? For answers to your questions, contact us at:

Medicaid, Child Health Plus, and Family Health Plus
1-866-463-6743
Monday - Friday, 8 am to 6 pm

Medicare
1-888-260-1010
TDD/TTY English
1-888-542-3821
TDD/TTY Español
1-888-867-4132
Monday - Sunday, 8 am to 8 pm


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If my Primary Doctor leaves Healthfirst, can I keep seeing them?

  • If your doctor leaves Healthfirst, we will let you know within 15 days of the doctor telling us he or she is leaving the network. We can then help you find a new Primary Doctor.
  • If you are more than 3 months pregnant, or if you are receiving ongoing treatment for a health condition, Healthfirst may cover that doctor’s costs for a short time:
  • If you are pregnant, you may continue to see your doctor for up to 60 days after your baby is born.
  • If you are seeing a doctor for an ongoing condition, you may continue seeing him or her for up to 90 days. You will then need to see a Healthfirst doctor for treatment. Please talk to your current doctor about the best way to change to a Healthfirst doctor.

 

Important Note: Your current doctor must agree to work with Healthfirst during this 90-day period. If any of these conditions apply to you, or you have other questions, check with your Primary Doctor or call Healthfirst. We’re here to help.