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Have questions about
claims or our network?


Our automated phone system is available:
24 hours a day 7 days a week

Live Phone Representatives are available:
Monday-Friday,
9:00 am to 5:00 pm
1-888-801-1660

New York Claims Submission Address:
P.O Box 958438
Lake Mary, FL 32795

New York Request for Review and Reconsideration:
P.O Box 958438
Lake Mary, FL 32795

Electronic Payor ID: 80141

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Healthfirst Welcomes Neighborhood Health Providers

Neighborhood Health Providers (“NHP”) is now part of the Healthfirst family of companies. As of June 1, 2013, all NHP members are now members of Healthfirst.

New members coming from NHP will now use Healthfirst network doctors. As a participating provider in the Healthfirst network, your contractual relationship with Healthfirst remains the same. You will continue to follow the same Healthfirst contract and claim submission process, fee schedules and capitation agreements, and you will continue to work with Healthfirst hospitals, provider groups, and panel membership.

If you have any questions, please contact Healthfirst Provider Services at 1-888-801-1660, Monday through Friday, from 9am to 5pm. For any outstanding NHP authorization or claims issues with dates of service prior to June 1, 2013, please contact NHP Provider Services at 1-800-558-7970Monday through Friday, from 9am to 5pm.

Please refer to this helpful Provider Communication sent out in the beginning of May which details all crucial changes and transition information.  We also encourage you to review our Quick Reference Guide for a summary of important Healthfirst contact information, authorization details, claims guidelines, and many other useful tools.

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