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Have any questions?

Healthfirst
100 Church Street
New York, NY 10007

Want to become a Healthfirst member? Have a question about our benefits?

Contact us at:

Medicaid, Child Health Plus, and Family Health Plus
1-866-463-6743

Medicare
1-877-237-1303
TDD/TTY English
1-888-542-3821
TDD/TTY Español
1-888-867-4132
Monday-Friday, 8:30 am to 6 pm

Already a Healthfirst member? For answers to your questions, contact us at:

Medicaid, Child Health Plus, and Family Health Plus
1-866-463-6743
Monday - Friday, 8 am to 6 pm

Medicare
1-888-260-1010
TDD/TTY English
1-888-542-3821
TDD/TTY Español
1-888-867-4132
Monday - Sunday, 8 am to 8 pm

Leaf Plans
1-888-250-2220
TDD/TTY English
1-888-542-3821
TDD/TTY Español
1-888-867-4132
Monday - Friday, 8 am to 8 pm

Healthfirst Small Group and Healthy NY Small Group
1-888-260-1010
TDD/TTY English
1-888-542-3821
TDD/TTY Español
1-888-867-4132
Monday - Friday, 8 am to 8 pm


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Choosing a Primary Doctor

   

Your Primary Doctor (also known as a “Primary Care Physician” or “PCP”) is a doctor who is trained to give you basic health care. This will be the first doctor you see for most of your health needs, and to make sure you stay healthy.

 

If you do not choose a PCP when you sign up for your plan or program, Healthfirst will pick one for you. You are allowed to choose a different PCP at any time – just call us to make the change.

 

You can choose a different PCP for every member of your family that is covered by Healthfirst, or you can choose one PCP to take care of your whole family.


How to Select a Primary Doctor

01

There are lots of Primary Doctor choices.
Where should I start?

A good choice for your Primary Doctor is one that:

  • You have seen before and understands your health problems;
  • Is taking new patients;
  • Can speak your first language; and
  • Is in your neighborhood.
02

What type of doctor can I choose to be my Primary Doctor?

Many different types of doctors can also be your Primary Doctor.

Some examples of good Primary Doctors are: 

  • Family Practice: These doctors can treat your entire family.
  • Pediatricians: These doctors are specially trained to help children.
  • Internal Medicine: These doctors usually treat adults.
  • OB/GYN (obstetrics/gynecology): These doctors are specially trained to help women.

Healthfirst also works with local health clinics known as Federally Qualified Health Centers (FQHCs). Some Healthfirst members like using FQHCs because:

  • They offer basic and specialized health care.
  • They are known for good health care in your neighborhood.
  • They are usually easy to get to.

It’s your choice. You can choose any of the doctors listed in our directory, or you can sign up with a Primary Doctor at any FQHC that takes Healthfirst insurance.

 
03

How do I find a d   octor?

To help find the doctor that is right for you please use our Find a Doctor tool.
   
This tool will: 

  • List all of the doctors who work with Healthfirst;
  • Give you the address, phone number, and special training for each doctor;
  • Show which doctors are taking new patients.
  • You should call the doctors' offices to make sure they are taking new patients at the time you choose a PCP.

What if my Primary Doctor leaves Healthfirst?
If your doctor leaves Healthfirst, we will let you know within 15 days of the doctor telling us he or she is leaving the network. We can then help you find a new Primary Doctor.

My doctor does not take Healthfirst insurance. Can keep seeing my doctor?
If you are more than 3 months pregnant, or if you are receiving ongoing treatment for a health condition, Healthfirst may cover that doctor’s costs for a short time:

  • If you are pregnant, you may continue to see your doctor for up to 60 days after your baby is born.
  • If you are seeing a doctor for an ongoing condition, you may continue seeing him or her for up to 90 days. You will then need to see a Healthfirst doctor for treatment. Please talk to your current doctor about the best way to change to a Healthfirst doctor.
    • Important Note: Your current doctor must agree to work with Healthfirst during this 90-day period. If any of these conditions apply to you, check with your Primary Doctor or call Healthfirst. We’re here to help.

> Click here for more answers to questions you may have

 

Last update 2013-09-04 17:34