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Healthfirst
100 Church Street
New York, NY 10007

Want to become a Healthfirst member? Have a question about our benefits?

Contact us at:

Medicaid, Child Health Plus, and Family Health Plus
1-866-463-6743

Medicare
1-877-237-1303
TDD/TTY English
1-888-542-3821
TDD/TTY Español
1-888-867-4132
Monday-Friday, 8:30 am to 6 pm

Already a Healthfirst member? For answers to your questions, contact us at:

Medicaid, Child Health Plus, and Family Health Plus
1-866-463-6743
Monday - Friday, 8 am to 6 pm

Medicare
1-888-260-1010
TDD/TTY English
1-888-542-3821
TDD/TTY Español
1-888-867-4132
Monday - Sunday, 8 am to 8 pm

Leaf Plans
1-888-250-2220
TDD/TTY English
1-888-542-3821
TDD/TTY Español
1-888-867-4132
Monday - Friday, 8 am to 8 pm

Healthfirst Small Group and Healthy NY Small Group
1-888-260-1010
TDD/TTY English
1-888-542-3821
TDD/TTY Español
1-888-867-4132
Monday - Friday, 8 am to 8 pm


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Answers to Questions You May Have

General Questions About Health Insurance

Let us help you find answers to common questions about health insurance and Healthfirst. To start, click on a topic below that is the best match for your question.

Still have questions? Please Contact Us. We’re here to help you get the answers you need.


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General Questions about Health Insurance

What is a Deductible?

The amount of money you must pay in covered expenses over 1 year. After you pay your deductible, your plan or program will start paying for certain covered expenses.

Example: If you are in a plan that has a $1,000 deductible, you must spend a total of $1,000 on your health care within 1 year before your plan or program will start paying for your health services. Your deductible resets once every year.

What is Coinsurance?

Coinsurance is a fee you owe a doctor for your care.  The amount you owe is part (a percentage) of the cost of your care.  Your insurance company pays the rest.

What is a Copayment?

A copayment (or "copay") is a fee that you owe a doctor for certain services. The fee is always the same amount of money for the service.

Example: You are getting a normal checkup from your Primary Doctor (PCP). If your plan or program has a $20 PCP copayment, you must pay $20 for that visit. Healthfirst will pay the rest.

What is a Premium?

The amount of money you must pay monthly, quarterly, or twice a year to be covered by a health insurance plan or program.  

The premium is based on:

  • How many people will be insured;
  • Your household’s monthly gross (before taxes) income;
  • Your health information and history;
  • The cost of health care in your area.
Last update 2012-02-21 10:45