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Healthfirst
100 Church Street
New York, NY 10007

Want to become a Healthfirst member? Have a question about our benefits?
Contact us at:

Medicare
1-877-237-1303
TDD/TTY English
1-888-542-3821
TDD/TTY Español
1-888-867-4132
Monday-Friday, 8:30 am to 6 pm

Already a Healthfirst member? For answers to your questions, contact us at:
Medicare
1-888-260-1010
TDD/TTY English
1-888-542-3821
TDD/TTY Español
1-888-867-4132
Monday - Sunday, 8 am to 8 pm

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2014 Medicare Star Ratings

The Centers for Medicare and Medicaid Services (CMS) rates the quality of Medicare Advantage plans using Star Ratings. The ratings are on a 1 to 5 scale, with 5 stars being the highest.

If you can’t find the answers you need below, or have other questions, feel free to Contact Us. We’re here to help you.

01

How are Medicare Star Ratings measured?

a. Quality of care: From CMS information on plan quality and member satisfaction 
b. Access to care: From Consumer Assessment of Healthcare Providers and Systems (CAHPS®)
c. Responsiveness: From the Healthcare Effectiveness Data and Information Set (HEDIS®)
d. Member satisfaction: From the Health Outcomes Survey (HOS)
02 What is Healthfirst doing to improve our Star Ratings?

We are:

  • Partnering with our Providers
  • Increasing outreach to our members 
  • Improving internal processes
03 You can help! Here’s what you can do to make Healthfirst even better:
  • Visit your Primary Doctor at least once a year for a checkup.
  • Be sure to read the materials we send you. If you receive a survey from us, please answer it and send it back.
  • Get your health tests, screenings, and vaccines, such as breast or colon cancer screenings, bone density screening, lung/asthma tests, eye tests, annual flu vaccine, and dental exams.
  • Call Member Services if you have any questions or comments. We are here to help you!

> Download the Medicare Star Ratings for Healthfirst plans. (English / Español / 中文

 

Medicare evaluates plans based on a 5-Star rating system. Star Ratings are calculated each year and may change from one year to the next.


Healthfirst Medicare Plan is an HMO plan with a Medicare contract and a contract with the New York Medicaid program. Enrollment in Healthfirst Medicare Plan depends on contract renewal.

H3359_MKT14_18 CMS Approved 10252013

Last update 2013-10-25 14:34

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